Seasonal DSL Requirements

Seasonal DSL Service is defined as DSL service that is temporarily placed on vacation rate (in-active) by request, one or more times per year.

• Customer must have DSL service active (not on vacation rate) for at least 3 months within any consecutive 12 month period. The customer will be charged the Provider's current Seasonal DSL penalty rate 1 per day, for all days less than the minimum 3 months of active service.
• Customer must subscribe to the NetSpeed Lite package or above.
• Customer agrees to pay the Provider's current DSL service vacation rate 1 during periods of in-active service (vacation rate).
• Customer must place the associated telephone service 2 on vacation rate concurrent with DSL service.

1 Provider is required to provide 30 day written notice to the Customer prior to raising these rates. Provider will not notify the customer when lowering these rates; they will be reflected on the Customer's bill.

2 Associated telephone service is plain old telephone service (POTS) on the shared cable plant facilities with DSL service.

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