The Help Desk
Phishing Help
What is Internet Phishing and how can you avoid it?
Spyware Help
Are you infected? Most people are!
What is Spyware?
Index of spyware that my be on your computer
Performance Issues
Is your computer running slow? Locking up? Displaying errors?
Dell Computers
top 5 things to try
Tutorials
Change/Set Home PageWeb Based Email
Virus Help
Virus Removal ToolsIs it a Hoax?
Is it a Virus?
Email Help
Outlook Express Email ConfigurationNetscape Messenger Email Configuration
Adding a Second Email Box
Common Email ProblemsCommon Email Problems
Report Email Spam by Clicking the Button Below
Internet Settings Help
Dial-Up Internet SettingsCommon Internet Problems
Other Help
Access Your AccountSubmit a Problem or Question
What's My IP Address?
5 Things You Can Do To Help Your P.C.
Changing your Home or Start Page
Internet Explorer users click here to make custertel.net your home page. Netscape users click Edit then Preferences then click the "Use Current" button and click OK.
Dial-Up Internet Settings
Phone Number 8795151IP address Server assigned
Domain name server (DNS) addresses Server assigned
POP/POP3/Incoming Mail Server: mail.custertel.net
SMTP/Outgoing Mail Server: mail.custertel.net
Mailbox Name/Account Name/Mail Logon: Your username - first part of your email address.
Outlook Express Email Configuration
1. Open ‘Outlook Express’ mail program2. Go to ‘Tools’ and click once
3. Go to ‘accounts’ This opens a box that says ‘ Account Options’
4. Click on the tab that says ‘Mail’
5. Delete any existing accounts you are no longer using by highlighting and clicking on the ‘remove’ button on the right.
6. Now click on the ‘add’ or ‘add mail’ button on the right.
7. Enter the name that you want to show up on the mail that you send out.
Click ‘next’.
8. Bullet the ‘I already have an email address that I would like to use.’
9. Type in your Email address. EX: johndoe@custertel.net (all lower case) Click ‘next’.
10. Choose your mail server as the POP3
11. Type in mail.custertel.net for the incoming mail server and mail.custertel.net for the outgoing mail server and click ‘next’.
12. For the Account name type in your user name EX: johndoe (all lower case)
13. Enter your password ( all lower case.) Click ‘next’ , click ‘finish’
Netscape Email Configuration
1. Open Netscape Communicator.2. Choose "Edit" and then select "Preferences".
3. Choose "Mail and Newsgroups" from the menu on the left.
4. Choose "Identity" from the left menu and enter your display name and email address on the left.
5. Choose "Mailservers" on the left and click "Add" on the right for Incoming Mail Server.
6. Type "mail.custertel.net" in the Server Name box and select POP3 Server from the Server Type drop down menu.
7. Type your username in the next field and put a checkmark by "remember password" then click OK at the bottom.
8. Type "mail.custertel.net" in the "Outgoing Mail (SMTP) Server" field.
9. The rest of the items on the left are mainly formatting options which are optional.
10. Click OK at the bottom to save your changes.
Setting up a Second Email Box
If you have another email address (box) that you would like to receive mail on, you can setup your system to check mail on both (multiple) accounts. Outlook or Outlook Express users can simply follow the directions for configuring Outlook Express except you will be adding an additional box. After you are done, go to the properties of each box and name them with your account name so you can keep them seperate.
Netscape users need to create another profile. To do so you will have to exit Netscape if it is open.
1. Click Start/Programs/Netscape Communicator/Utilities/User Profile Manager.
2. Click New to add another profile then follow the wizard using the settings in the Netscape Email Configuration instructions, starting on No. 4.
Common Email Problems
If you are having problems with connecting to the Internet, please follow the Common Internet Problems instructions. If you know you are connecting to the Internet but are just having problems with your email, please continue.
1. Ensure your username and password are spelled correctly and in all lowercase letters. A very common problem is that the "Caps Lock" key is on when typing in the password. Ensure your "Caps Lock" light is not lit.
2. Check you server settings. Follow the instructions for Netscape or Outlook as appropriate. You can follow through the settings and ensure you have what they are supposed to be. Pay particular attention to the server name spelling.
Common Internet Problems
The first step is getting connected. If you are connected to the Internet you will see an icon in the taskbar (by your clock) in the lower right hand corner of the screen. The icon usually looks like two computer screens flashing green on and off or a little box with two lights that flash red and green. If you double click this icon, a screen will show you that you are connected, and at what speed.
If you are connected, but are unable to navigate anywhere, there are a few things to check.
1. If you are trying to go to a particular address but receive the 404 error, or "this page is unable to be displayed" then check the spelling of the address. Try going to another site, www.cabelas.com or www.espn.com. If you are able to go to one of these sites then the address is wrong, mistyped, or their server is down.
2. Check your DNS server settings. Go to My Computer/Dial-Up Networking then
right click on the icon for custer telephone, cyberhighway, my connection
(or whichever you use to connect) and choose properties. Go through the Internet
Settings and ensure they are correct.
If you aren't even connecting to the Internet:
1. Ensure your username and password are spelled correctly and in all lowercase letters. A very common problem is that the "Caps Lock" key is on when typing in the password. Ensure your "Caps Lock" light is not lit.
2. Go to My Computer/Dial-Up Networking then right click on the icon for custer telephone or my connection (or whichever you use to connect) and choose properties. Go through the Internet Settings and ensure they are correct.